jilliso Privacy Policy – How We Protect Your Data

Privacy at a Glance

Before the detailed sections, here are the six things most jilliso players want to know right away about how their data is handled.

When you register and use jilliso, we collect personal information that is necessary to provide the service, verify your identity, process transactions, and meet our obligations under applicable rules. The categories of data we may collect include:

jilliso does not collect sensitive personal data such as biometrics, racial or ethnic origin, political opinions, or health information except where legally required in specific verification contexts. We only collect what is necessary for the purposes described in this policy.

jilliso receives personal data through three main channels:

• Directly from you — when you register an account, complete identity verification, contact support, fill in a withdrawal form, or respond to a survey.
• Automatically through the platform — through cookies, session logs, device information, and usage analytics that are recorded when you access jilliso on a browser or app.
• From third parties — including payment processors that confirm transaction references, identity verification providers that validate documents, and fraud detection services that flag unusual activity patterns.

In all cases, jilliso collects only the minimum data needed for the stated purpose. Data collected automatically is used for technical and security functions and is not combined with your identity data for marketing profiling without your explicit consent.

jilliso processes personal data only for specific, clearly defined purposes. Below are the primary reasons your data is used:

• Account management: Creating, maintaining, and securing your jilliso account, including login authentication and password recovery.
• Identity verification: Confirming that you meet age requirements and that the account belongs to the person registered. This is required before processing withdrawals and is a core part of responsible gaming practice.
• Transaction processing: Handling deposits and withdrawals in Philippine pesos through your chosen payment method, whether that is GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, a Philippine bank account, or a Visa or Mastercard bank card.
• Customer support: Responding to your queries, resolving disputes, and following up on account issues. Support conversations may be recorded for quality and training purposes.
• Platform security: Detecting and preventing fraud, account takeovers, money laundering, and other prohibited activities. Technical and usage data plays a key role in this.
• Responsible gaming: Monitoring account activity patterns to identify signs of problematic behaviour and offering tools like deposit limits or self-exclusion where appropriate.
• Legal compliance: Meeting obligations under applicable data protection, anti-money laundering, and other relevant regulations.
• Communications: Sending account-related notices, security alerts, and — where you have opted in — promotional updates. You can unsubscribe from marketing messages at any time.

jilliso will not use your data for any purpose outside this list without obtaining your consent or having a legitimate basis to do so. If new processing purposes arise, this policy will be updated and you will be notified.

jilliso does not sell, rent, or trade personal data to external parties for their own marketing use. Data may be shared in the following circumstances:

• Payment processors: Information necessary to complete a deposit or withdrawal is shared with the relevant Philippine e-wallet provider, bank, or card network. These parties process your data under their own privacy policies and applicable financial regulations.
• Identity verification providers: Document details may be shared with verification partners for the purpose of confirming your identity. These partners are contractually bound to handle data securely and only for the stated purpose.
• Fraud prevention and security services: Technical and usage data may be processed by third-party fraud detection systems that help identify suspicious patterns. These services do not retain data beyond what is needed for the screening function.
• Legal and regulatory requirements: jilliso may be required to disclose personal data to government authorities, regulators, or law enforcement bodies where mandated by applicable law. In such cases, jilliso will share only the minimum data required.
• Business operations: Trusted service providers who assist in running the jilliso platform — such as cloud hosting and customer support tools — may have limited access to data as part of their service. All such providers are subject to data processing agreements.

jilliso retains personal data for as long as your account is active and for a defined period after closure, as required by applicable obligations. The specific retention periods vary by data type and purpose:

• Account and identity data is retained for the duration of your jilliso account and for a period following closure to meet documentation and audit requirements.
• Transaction records are retained for the period required under applicable financial record-keeping rules.
• Customer support correspondence is retained for a reasonable period to allow for follow-up and to resolve any related disputes.
• Technical logs used for security and fraud detection are retained for a shorter period and are then deleted or anonymised.

When data is no longer required for any purpose, jilliso deletes it or anonymises it so it can no longer be linked to you as an individual. You may request early deletion of certain data by contacting support, subject to the limitations described in section 8.

Protecting personal and financial data is a core operational responsibility at jilliso. The platform implements technical and organisational measures designed to prevent unauthorised access, accidental loss, and misuse of personal information. These include:

• Encryption of data in transit using secure communication protocols.
• Encryption of sensitive data at rest within platform storage systems.
• Access controls that restrict personal data to staff and systems with a documented need to process it.
• Session management and two-factor authentication options to protect account access.
• Regular review of security practices and monitoring for unusual access patterns.

Despite these measures, no system is completely immune to risk. Players also have a responsibility to protect their own accounts by using a strong password, not sharing credentials, and reporting suspicious activity to jilliso immediately. If you suspect your jilliso account has been accessed without your authorisation, contact support right away.

jilliso uses cookies — small text files stored on your device — to keep the platform functional and to understand how it is being used. Cookies used by jilliso fall into the following categories:

• Essential cookies: Required for the platform to function. These manage your session, maintain login state, and enable core features. They cannot be disabled without affecting the ability to use jilliso.
• Analytics cookies: Used to understand how players navigate the platform so jilliso can identify areas for improvement. These do not store personal identity information.
• Preference cookies: Store settings such as language or display preferences so you do not have to reapply them on each visit.

Non-essential cookies can be managed through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking essential cookies will affect the functionality of the jilliso platform. jilliso does not use third-party advertising cookies or tracking pixels for external ad targeting.

As a registered jilliso player, you have rights regarding your personal data. These rights may be subject to certain conditions and limitations under applicable data protection law, but jilliso will always aim to respond to requests clearly and promptly.

Right to access: You may request a copy of the personal data jilliso holds about you. A request will be acknowledged and fulfilled within a reasonable period.

Right to correct: If any personal data held by jilliso is inaccurate or out of date, you may request that it be corrected. For account name or date of birth changes, identity document verification may be required.

Right to deletion: You may request that jilliso delete your personal data. This right is subject to retention obligations — data that must be held for a defined period under applicable rules cannot be deleted before that period ends.

Right to restrict processing: In certain circumstances, you may request that jilliso pause the processing of your data while a complaint or query is being resolved.

Right to data portability: Where technically feasible and permitted by applicable law, you may request a copy of your data in a structured, machine-readable format.

Right to object: You may object to processing based on legitimate interests and to direct marketing at any time. Objections to marketing can also be made through the unsubscribe link in any jilliso marketing email.

To exercise any of these rights, contact the jilliso support team at support@jilliso.com. Please include your registered email address and a clear description of your request. jilliso may ask for additional identity confirmation before processing a data access or deletion request.

jilliso is strictly for adults aged 18 and above. The platform does not knowingly collect personal data from anyone under 18. If jilliso discovers that an account was created by or on behalf of a minor, the account will be closed immediately and any associated data will be deleted, subject to applicable record-keeping obligations.

If you believe a minor has accessed or registered on jilliso, please notify support at support@jilliso.com immediately. Adults are responsible for ensuring that minors in their household do not access their jilliso account or stored payment credentials.

The jilliso platform may reference payment channels such as GCash, Maya, GrabPay, or Philippine banks as part of the cashier process. Once you leave jilliso to complete a transaction on a third-party platform, that platform's own privacy policy governs how your data is handled. jilliso is not responsible for the privacy practices of payment providers, banks, or other external services.

jilliso's own pages do not contain outbound links to unrelated websites. All navigation links on jilliso lead to pages within the jilliso domain. If you navigate away from jilliso through an external bookmark or typed URL, review the destination site's privacy practices independently.

jilliso may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable regulatory requirements. The date at the top of this page indicates when the policy was most recently revised.

When significant changes are made, registered jilliso players will be notified by email or through an in-platform notice displayed upon next login. Continued use of jilliso after a policy update constitutes acceptance of the revised version. If you do not agree with the updated policy, please stop using the platform and contact support to request account closure.

If you have a question about this Privacy Policy, want to exercise one of your data rights, or want to report a privacy concern related to your jilliso account, please contact the support team using the details below.

jilliso takes privacy queries seriously and aims to respond to all data-related requests within a reasonable timeframe. For complex requests such as full data access or deletion, please allow additional time for the team to process and verify the request appropriately.

Email: support@jilliso.com

When contacting us about a privacy matter, please include your registered email address and a clear description of your query or request. Requests that relate to data deletion or access may require additional identity verification before they can be processed.